Privacy Policy

At e888, we recognise that your privacy is not merely a compliance requirement — it is a fundamental aspect of the trust you place in us every time you log in and play. This Privacy Policy sets out in plain terms how e888 collects, processes, stores, and protects the personal data of players who use our online gaming platform, which operates primarily for users in Bangladesh.

By accessing or using the e888 platform — whether through our website, mobile browser, or any associated application — you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

1. Information We Collect

e888 collects personal information necessary to provide a secure, compliant, and personalised gaming experience. We limit our collection to data that serves a clear and legitimate purpose, and we do not gather information beyond what is reasonably required.

Account & Identity Information

When you register an e888 account, we collect the following to verify your identity and comply with responsible gaming requirements:

• Full name and date of birth (must confirm age 21+)
• Mobile phone number and email address registered in Bangladesh
• Username and password (password stored as an encrypted hash, never plain text)
• City of residence — such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi

Technical & Usage Data

When you interact with the e888 platform, certain technical data is automatically generated. This data helps us maintain platform stability, detect fraud, and improve the user experience:

• IP address, device type, browser version, and operating system
• Session data including login timestamps, pages visited, game sessions played, and duration
• Betting history, game preferences, and wagering activity on cricket, slots, live casino, and crash games

2. How We Use Your Information

e888 processes your personal data only for the following specific, lawful, and transparent purposes. We do not use your information for any purpose not listed below without first seeking your explicit consent:

• To create, manage, and verify your e888 account, including age verification (21+ requirement)
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely
• To deliver and personalise your gaming experience across slots, cricket betting, live casino, and other games
• To administer bonuses, promotional campaigns, and loyalty rewards linked to your account
• To detect, investigate, and prevent fraudulent activity, money laundering, and abuse of platform terms
• To send service-related communications such as transaction confirmations, security alerts, and support replies

3. Data Sharing & Disclosure

e888 treats the confidentiality of your personal data with the utmost seriousness. We do not sell, trade, rent, or commercially exploit your data. We share information only in the limited circumstances described below, and only to the minimum extent necessary.

Service Providers & Technology Partners

We engage trusted third-party vendors who assist in operating our platform — including payment gateway processors for bKash, Nagad, and Rocket transactions, game providers such as Pragmatic Play, Evolution Gaming, and Spribe, cloud infrastructure partners, and customer support tooling. All such vendors are contractually bound to handle your data securely and may not use it for their own purposes.

Legal & Regulatory Obligations

e888 may disclose personal data when required to do so by applicable law, court order, or governmental authority. In such cases, we will disclose only the minimum data required and, where legally permitted, will notify you of such disclosure.

Business Transfers

In the event of a merger, acquisition, or transfer of substantial assets, your personal data may be transferred to the successor entity. You will be notified via the registered contact details on your e888 account prior to any such transfer taking effect.

4. Cookies & Tracking Technologies

e888 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your overall experience. Cookies are small text files stored on your device. We use three categories of cookies:

• Essential cookies — required for login sessions, account security, and core platform functionality; cannot be disabled
• Analytics cookies — help us understand how players navigate the platform so we can improve game layout, loading speed, and menu structure
• Preference cookies — remember your language selection, game history, and other personalisation settings

You may manage cookie settings through your browser. Please note that disabling essential cookies will impair your ability to log in and use the e888 platform. Continued use of the platform after acknowledging this policy constitutes consent to our cookie use.

5. Payment Data & Financial Security

e888 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you conduct a financial transaction on our platform, your payment credentials are processed by our certified payment gateway partners using encryption that meets or exceeds industry standards. e888 does not store full card numbers, bKash PINs, or mobile banking passwords on our servers.

All financial records associated with your account — including deposit history, withdrawal requests, and bonus transactions — are retained for a minimum of five years in compliance with standard anti-money-laundering practices. Access to these records is restricted to authorised e888 personnel only.

6. Your Rights Over Your Personal Data

e888 is committed to ensuring you retain meaningful control over your personal data. As an e888 player, you have the following rights, which you may exercise at any time by contacting us:

• Right of access — request a copy of the personal data we hold about you
• Right of rectification — ask us to correct inaccurate or incomplete personal data
• Right of erasure — request deletion of your personal data where no legal obligation requires us to retain it
• Right to restrict processing — ask us to pause processing of your data under certain circumstances
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, please send a written request to [email protected] with the subject line 'Data Rights Request' and your registered account details. We will respond within a reasonable timeframe and no later than 30 days.

7. Data Retention

e888 retains personal data only for as long as it is necessary to fulfil the purposes described in this policy or as required by applicable law. In general, active account data is retained for the duration of your account's existence, and for a period following closure as required by financial compliance obligations.

When data is no longer required, e888 will securely delete or anonymise it so that it can no longer be linked to your identity. You may request early deletion of non-mandatory data by contacting our support team.

8. Minors & Age Restriction

e888 is an adults-only platform. Our services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. During registration, users must confirm their age, and we reserve the right to request government-issued identity verification at any time.

9. Changes to This Privacy Policy

e888 reserves the right to revise this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via their registered email address or an in-platform notification.

Your continued use of e888 following any revision to this policy constitutes your acceptance of the updated terms. We encourage all users to review this page periodically, particularly around Pohela Boishakh (April 14) and other promotional seasons when bonus terms may be updated.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e888 handles your personal data, our team is available to assist you. We are committed to resolving any privacy-related query in a timely and transparent manner.

Privacy enquiries: [email protected] — Please include 'Privacy Policy' in your subject line so our team can route your message correctly. We aim to respond to all privacy-related enquiries within 5 business days.